Refund policy
RETURN AND EXCHANGE POLICY
Thank you for your purchase. If you're not completely satisfied, return it within 2 days for a full refund or exchange.
Conditions of return
- Buyer can return or exchange the item.
- The item received must be damaged or of low quality.
- Buyer must return item within 2 days of delivery.
- Buyer must have a sealed parcel opening video which shows clear damage of the product.
- MyGoat has the right to reject any return request if the above conditions are not met, or the evidence is not appropriate.
- A customer is eligible to convert the product amount to store credits in case any offer was made before and can exchange the same for new products.
- Buyer is responsible for loss in value if an item isn’t returned in original condition.
- If the Buyer does not have a parcel opening video but have raised a damaged product request within an hour of the delivery they are eligible for the exchange but will have to pay an extra 250/-.
- If the time exceeds they have to pay half the amount.
Items must be new, unused, with all tags and labels.